Get in Touch With Us
This page explains how to contact Non Gamstop Casinos, what we can help with, and what we can't. We are an independent information site that researches and reviews casinos not covered by GAMSTOP, with a focus on Curaçao-licensed operators. We are not a casino, and we do not hold anyone's account, deposit or winnings.
Who you are contacting
Non Gamstop Casinos publishes research-based guides for adults aged 18 and over, mainly in the UK. Our team reviews casino terms, bonus conditions, payment pages and licensing information, then summarises what we find. Messages sent through this site reach us, not the casinos we cover.
The publisher may earn commission if you use some links on this site. Commission does not decide where a casino is ranked, and it does not affect what we say about its limitations.
What we can help with
- Corrections. If a bonus, wagering requirement, payment method or licence detail on our pages looks out of date or wrong, tell us. Casino terms change often, and our findings are checked as at the date shown on each page.
- Questions about our guides. Unsure what wagering requirements, a maximum bet rule or a cashout limit means? Ask, and we will explain it plainly.
- Suggestions. If there is a topic you would like covered, such as payment options for GBP accounts or verification checks, let us know.
- Editorial and business enquiries. Introduce yourself and say what you have in mind. Please note that paying us cannot buy a ranking.
- Reader experiences. We read accounts of problems with sites we cover. We cannot verify every claim, so we treat them as information, not proof.
What we cannot do
We are not able to resolve problems with a casino account. We cannot release a delayed withdrawal, reopen a closed account, reverse a bonus decision or act as your representative. Nor can we guarantee any outcome with any operator.
For a dispute, start with the casino's own customer support and keep copies of your messages, screenshots and transaction records. Ask for its complaints procedure in writing. Then check which body, if any, the casino names for unresolved disputes. Many overseas operators use an alternative dispute resolution service that is different from the ones used by UK-licensed sites, and the route available to you depends on the operator's licence and terms.
How to write to us so we can answer quickly
- Say which page you are writing about, or paste its title.
- Name the casino or topic involved.
- Describe the detail you believe is wrong, or the question you have.
- Include the date you saw it and, if you can, a source such as the casino's terms page.
- Leave out passwords, full card numbers and identity documents. We never need them.
We read every message. Response times vary, so we do not promise a fixed turnaround. Use the contact form or contact details provided on this site's footer or navigation.
Corrections and how we check facts
Bonus terms are time-sensitive, so we separate three things: what we have confirmed from official pages, what a casino advertises, and what remains unresolved. Our editorial ratings reflect our own research and are not customer review scores. If you spot a difference between our page and a casino's current terms, the casino's terms will usually apply to your account, so check them before you deposit.
You can see how we compare operators on our guide to the best non GamStop casinos, including what to check about licences, bonuses and withdrawals.
If gambling is causing you harm
If gambling is affecting your finances, relationships or wellbeing, speak to someone now. In Great Britain, GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. Check GamCare's website for current opening details. BeGambleAware also provides information and support.
If you registered with GAMSTOP, it is meant to protect you. Casinos outside it are not covered by that scheme, and gambling sites not on GAMSTOP will not enforce your exclusion. If you want to stay protected, consider keeping your exclusion in place, using gambling blocking software, and setting deposit and loss limits with your bank, which some banks let you do. Gambling should never be treated as a source of income or a way to solve money problems.
Privacy when you contact us
We use your message only to reply and, where relevant, to correct our pages. Please share only what is needed. If you want your message removed, say so in a follow-up and we will act on it where we can.
Where to go next
If you came here with a question about a specific casino, the best first step is often reading the full comparison and the casino's own terms. If that doesn't answer it, send us a note. We would rather correct a page than leave a mistake in place.